Monday, May 30, 2011

Happy Employees Results in Happy Customers

Managed to catch an episode of Undercover Boss and the main takeaway I had from it was that the boss said happy employees will result in happy customers. The idea is quite simple in my personal opinion. If your employees are happy, their mood will affect how they interact with the customers. Happiness is contagious and it is quite likely the customers will be influenced by the employees. A happy customer is always good for business.

Wonder how many bosses follow this mantra. Judging from the moods of my friends and people that I've interacted with, not many. Pity.

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