Monday, May 16, 2011

Frost & Sullivan Journey Experience Index shows our frustrations

Frost & Sullivan's Journey Experience Index is calculated on the basis of speed, cost of travel and overall comfort and experience. The survey was conducted from September 2010 to February 2011 and involved 14,771 respondents from 23 cities.

Yes, the survey sample only consists of 23 cities and our "world class" public transport system ranks 18th. I believe Singaporeans have been giving feedback that we're facing some problems a few years back but we have been largely ignored until recently. It is heartening to know that LTA is going to do something about it although I have yet to see any improvements. Just recently, I had a total waiting time of 20 mins as I had to change MRT lines 4 times to reach my destination.

Below shows the journey index for reference.

Frost & Sullivan Journey Experience Index
  1. Copenhagen (81.5)
  2. Seattle (78.5)
  3. Sydney (78)
  4. San Francisco (75)
  5. Dubai (72.5)
  6. Los Angeles (72.5)
  7. New York (71)
  8. London (67.5)
  9. Shanghai (67.5)
  10. Frankfurt (63.5)
  11. Johannesburg (62)
  12. New Delhi (62)
  13. Paris (61.5)
  14. Kuala Lumpur (61)
  15. Beijing (60.5)
  16. Moscow (60.5)
  17. Tokyo (60.5)
  18. Singapore (54.5)
  19. Mexico City (49.5)
  20. Cairo (46.5)
  21. Rio de Janeiro (45.5)
  22. Seoul (36.5)
  23. Jakarta (30.5)

2 comments:

wunna said...

disagreed with the Index....I am sure is KL is worse than Singapore !!!!!!

chantc said...

It really depends on the type of transport because this is transport in general. In Singapore, not only the public transport is over-crowded, but those that are driving may also be stuck in jams, and at the same time paying for those ERP charges.

Worse or not? I'm not sure because it has been some time I've been to KL.

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