Monday, October 24, 2011

The perception of cheaper, better and faster

I read with great interest on the latest parliament debate. I find that it is indeed better to have more opposition within the parliament as it brings about different perspectives on the same problem.

Mr Low recently brought up the issue of cheaper, better and faster minister, which won a swift rebuttal from Minister Lim Swim Say. According to Mr Lim's speech, he said,  “What the NTUC and the tripartite partners and pursuing are cheaper, better, faster products and services, and a cheaper, better, faster economy, not a cheaper, better, faster workforce.”

Therein lies the problem. When you talk about services, it's mostly driven by human resources. Therefore, it is highly difficult to get cheaper, better, faster services without affecting the services workforce. In reality on the ground, many bosses use this cheaper, better, faster keywords to drive ever increasing amount of work to the existing workers. This is the reality. Not many bosses will invest in technology to help in delivering better services, although there are a few good ones that do that.

Instead of dismissing this as "noise", instead I urge them to look at another idiom. There is no smoke without fire.

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