Saturday, September 22, 2007

SMRT Prudent Management??

Saw an article previously that said SMRT will appeal to PTC, saying that to reject the hike because of high ROTA is penalizing prudent management. PTC said that their decision is not subjected to any forms of appeal.

Prudent Management?? Let me list down the prudent management:
  1. Letting the screens meant to show the train arrival show more advertisements than telling us when the train comes.
  2. The ratio of the number of screens showing the train arrival time and the size of the station is very inadequate. Sometimes even if they show the arrival time, you can't see it because it's too far.
  3. The announcements sometimes announce that a certain train is coming at a certain platform (e.g. Platform A). Point is, unless you have very good eyesight, you would have absolutely NO IDEA where is platform A.
  4. Singapore, being a multi-racial country, should have canned messages that speaks in 4 languages. SMRT used to have that. Now, very rare. Sometimes, we even get broken english spoken through the telecom.
  5. Insufficient train maps at the station. I've taken trains in HK and Shanghai, and when I lift up my head, I could see the train map at every fixed interval along the track. Seems like only City Hall and Raffles Place have this in place. All train stations should have it. Prudent management??
  6. Insufficient train maps in the train itself. Enough said.
  7. Stuffy trains during peak hours. Saving on aircon??

So based on this prudent management, they deserve a hike in fares??
I still strongly believe that PTC should have a SLA, like the taxis. Failure to hit a certain level, and you'll get fined. Now if you adhere to the service level, and have high ROTA, THAT is prudent management. This is called taking advantage of the monopoly status, and minimal capital re-investment.

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