If you've heard of Six Sigma, you'll know that Six Sigma is all about improving productivity. Productivity, to Six Sigma, is all about trying to make your product or service more efficient. The end focus is always on your product or service.
The reasoning is simple. In business, improving the efficiency of business operations equal to increase of profit. In the process of improving the efficiency, employees may be sent for additional training to handle the new process. The focus of improving productivity should be geared towards the respective sectors. Upon improving the efficiency of the process and letting the employees go for training, the productivity measures can then be measured for its effectiveness. Sending the employees for training without a corresponding change in the business processes may not improve anything.
You may not even need to send employees for retraining. Improve productivity? Look at the process.
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