- has problems with their train doors opening mysteriously by themselves;
- has problems with regulating the air-con of their trains (sometimes being very stuffy);
- has problems with telco reception in their tunnels (except Circle Line);
- has problems with irregular train schedule (granted that NEL is fully automated); and
- thinks that we have bionic eyes and only cater one LCD screen per platform to display the train arrival?
It certainly seems so. In fact, I think SMRT is more interested in opening retail shops in the MRT stations then improving their service levels for their bread and butter, train service.
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