A scene in a typical family meal setting:
Person A: How is your day today?
Person B: It sucks. Customer 1 was in today and as usual, she has her eye on the details. This is usually not much of a problem but Customer 1's attention to details caused a confrontation with Customer 2 and they both started arguing over it. The worst part is after that argument, they blamed the problem all on me even though I have nothing to do with it. In the end, I had to clear all that sh**.
Person A: Really? Maybe that had a bad day or something. Just treat it as customer service so that they will come back and give you more business.
Person B: I guess maybe you're right.
Nosy C (overhead the conversation): Ah-hah.
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Nosy C to Customer 1: Hey,do you know that Person B was badmouthing you in front of other people. She said that your attention to details caused a confrontation with Customer 2, and she was complaining that she has to take all that sh** from you two.
Customer 1: Really?? That ... ... ...
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Morale of the story? Don't look at piecemeal news and do not look at things out of context. It never tells the whole picture.
3 comments:
Lol!
But who took things out of context?
http://atans1.wordpress.com/2010/12/14/sph-context-what-context/
They key question is not who, but why.
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